Return Policy & Jewelry Warranty

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@jasonhyde.com. Please note that returns will need to be sent to the following address:
2980 NE 207 St, Suite 708, Miami, FL 33180, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Only one complimentary return shipping label and one voluntary return request may be issued per order. Customers must include all items they wish to return from the same order in a single return shipment. This limitation does not apply to items that arrive damaged, defective, or incorrect, or where otherwise required.
Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.
You can always contact us for any return-related questions at support@jasonhyde.com.

JEWELRY WARRANTY

We will repair or replace manufacturing faults free of charge up to one year of the original date of purchase. Damages caused by improper use of the jewelry pieces are not covered by the warranty.

Final Sale Policy

Please note that all items purchased on sale are Final Sale. To maintain our commitment to sustainability and streamlined operations, these items are not eligible for returns, refunds, or exchanges. We recommend reviewing your selection carefully before completing your purchase.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@jasonhyde.com.